AI Chatbot
A chat assistant that lives on your website and answers your customers from a knowledge base you write, in your voice, with your phone number, and without inventing a price you never charged.
What AI Chatbot is
Most website chatbots do one of two things badly: they read out a canned FAQ, or they answer from the open internet and confidently make something up. This one does neither. You write the knowledge base in plain language, and the assistant answers only from it. Ask it something the knowledge base doesn't cover and it says so, then hands the customer your phone number or points them at your signup page.
You are not handed a config file and left to it. We build the knowledge base from content you already have, tune it to sound like you, set the guardrails and the spend limits, and get it running on your site. Changing what it knows afterwards is an edit to that knowledge base, not a rebuild of your website.
You can try it right now. The assistant answering questions on poopypuppy.com is this product, running on Poopy Puppy's own knowledge base, phone number and booking links.
What the assistant does
Everything below is set up for you before it answers a single customer.
We set it up for you
You send us what you already have. We build the knowledge base, tune the voice and get it running on your site.
Answers from your words
It reads a knowledge base you author, not the open web. Nothing it tells a customer is content you didn't write.
Your voice, your colours
Assistant name, greeting, brand voice, accent colour and launcher position are all configuration.
Live facts, never stale
Phone number, email and the current promotion are read from your system at answer time, so it can't quote last month's offer.
Hands off to a human
Out-of-scope questions get your contact details and a link to sign up, instead of a guess.
Captures the lead
Visitors who want a quote can leave an email or ZIP code; consented leads are recorded and passed on to you.
Rate limits and a spend cap
Per-visitor rate limits and a daily spend ceiling that survives a restart, so a public chat box can't run up a bill.
An off switch that works
Disable it everywhere in about a minute from a single toggle, with no deploy of the bot or your site.
Learns what it's missing
Every question is logged and the ones it couldn't answer are flagged, so the knowledge base grows from real customers.
Remembers the conversation
Follow-up questions resolve against what was already said, within limits enforced on our side rather than in the browser.
How it gets on your site
About a week from first email to answering customers, and you do almost none of it.
-
1
Send us what you have
Your pages, your FAQ, your price list. Whatever already exists. There is nothing to write from scratch.
-
2
We build and tune it
We turn that into the assistant's knowledge base, match it to your voice and colours, and set the guardrails and spend cap.
-
3
You approve it
You ask it your own awkward questions and see the answers before a customer ever does.
-
4
We install it
It goes on your site and starts answering. Changing what it knows later is an edit, not a rebuild.
How we get it running
We do the work. Send us what you already have, your pages, your FAQ, your price list, and we turn that into the assistant's knowledge base, tune it to sound like you, and install it on your site.
You see it answering your own questions before it ever faces a customer.
- We build the knowledge base from content you already have
- Assistant name, greeting and colours matched to your site
- Guardrails, rate limits and the spend cap set before it goes live
- Installed and tested on your site, not left for you to wire up
- Contact details and signup links pointed at the right places
- Change what it knows any time by editing the knowledge base
Questions
The things people ask before they commit.
Will it make things up?
It answers only from the knowledge base you approved. Ask it something that is not in there and it says so, then hands over your phone number or a link, rather than guessing.
Where does it run?
On your own site and your own hosting. We build and install it; we are not renting you space on our servers.
Can it run up a huge bill?
No. There is a per-visitor rate limit and a daily spend ceiling that survives a restart, both set before it goes live.
How do I turn it off?
One toggle, everywhere, in about a minute. No deploy of the bot or of your website.
Can I see one working first?
Yes. The assistant answering questions on poopypuppy.com is this product, running on that business's own knowledge base and phone number.
What does it cost?
Plans are not open for self-service purchase yet. Get in touch and we will price it against what you need.
Pricing
Choose how you'd like to pay for AI Chatbot.
One-time setup
A single payment to get your assistant live: we build your knowledge base from your existing content, tune the brand voice, theme the widget to your site and hand you the embed snippet.
Monthly plan
Hosting, the answering model, and your knowledge base kept up to date. Includes the spend cap, rate limits and the off switch. Cancel any time.
Subscriptions renew automatically and can be cancelled any time from your account.
Also from sanders.software
Encryption Wire
Passwords, files and secure sharing
Poopy Puppy
The platform behind a real waste-removal business